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Global Support Services

Maintenance Operation Stations

Global's Maintenance Operation Stations provide resource management, for our customers, to ensure optimum throughput and minimal turn-around time to maximize performance for operators.

In 2002, Global opened a maintenance station at the Philadelphia Airport to provide maintenance for the fixed Pedestal Mounted deicing system.

In 2004, Global opened a maintenance operation station at Washington-Dulles International Airport.

In 2005 at Reno International Airport to provide maintenance services to numerous customers for their ground support equipment.

Global Support Services - Deicer

At Global, we strive to deliver customized value not just a quality product. Our desire is to identify individual needs and expectations and respond with the design and support package. Please find the following standard and optional support coverage:

  • Standard Service: Included with each unit at no cost
  • Phone Calls: Will be returned the same day received.
  • Faxes/Letters: Will be responded to by the next business day.
  • E-Mail: Will be responded to the same day received. Addresses for Global Staff are listed as first letter of first name and full last name followed by: @global-llc.com
  • Technical Support: 24-hour/7-day coverage through our help line
  • Commissioning: We will provide "in service" startup and commissioning within fifteen (15) days from receipt at each station by a qualified service technician.
  • Training: Global will provide operator training at each station during commissioning. Maintenance training is also available at the factory.
  • Spare Parts: Toll Free Number: 1-888-780-0303 Emergency orders are shipped on the next available flight. Stock orders are shipped in fifteen (15) days or less.
  • Warranty: One-year parts and labor - optional warranty coverage available upon request.

Global's goal of the following "Operational Coverage" is to provide direct support. We can provide direct support from the factory in Olathe, KS either by telephone and/or on-site. Whether the station has experienced staff or not, Global has the ability to keep the station operational.

Optional Coverage*

Pre-Season Check: Global will perform a pre-season check on each unit prior to start of season. The purpose of this check is to make sure all systems are operational after setting idle during the off-season. This check consists of the combination of the Daily, Weekly, and the Monthly checks recommended by Global Maintenance Operations Manual (attachments).

Post-Season Check: This is an extensive check that will identify the proper operation of all systems and needed repairs to the unit overlooked during the season. Global will perform a post-season check on each unit at the stations. This check is performed and signed off according to the Preventive Maintenance section in the technical manual.

Monthly Check: On a scheduled monthly basis, Global will provide a service technician to perform a Monthly Check on the units. The Customer will provide all parts necessary to perform this check. The price per unit will be lower if there is more than one Global unit at a station. Please refer to the Daily, Weekly and Monthly Checklists attached to see what would be performed in this monthly check.

Service Technician Availability:
Emergency Assistance from factory on next available flight.

*Consult Factory for Price.

Global On-Site Support - We operate "on-site" service. This support is available and can be quoted once we determine location and quantity of units at each station.

Global Trained Contract Support - We will train and provide support to a local maintenance contractor or identify a contractor to maintain a station. This can be quoted once we determine the location and quantity of units at each station.

Global will provide specific pricing detail once the locations and numbers of units at each station are determined.

Parts Support: Global is willing to supply a stock of recommended spare parts at each station or at major hubs to ensure an immediate supply for emergency repairs. This inventory will be placed on consignment for the first season to determine usage and then the parts will be available for purchase at our most discounted price.

Global Support Services - Catering and Cabin Service Trucks

At Global, we strive to deliver customized value not just a quality product. Our desire is to identify individual needs and expectations and respond with the design and support package. Please find the following standard and optional support coverages:

  • Standard Service: Included with each unit at no cost
  • Phone Calls: Will be returned the same day received.
  • Phone Calls after 3:00pm CST: Will be responded to by the next business day.
  • Faxes/Letters: Will be responded to the same day received. Addresses for Global Staff are listed as first letter of first name and full last name followed by: @global-llc.com
  • Technical Support: 24-hour/7-day coverage through our help line
  • Training: Global will provide operator training at the factory. Field training at cost is available upon request.
  • Spare Parts: Toll Free Number: 1-888-780-0303 Emergency orders are shipped on the next available flight. Stock orders are shipped in fifteen (15) days or less.
  • Warranty: One-year parts only - optional warranty coverage available upon request.

Global's goal of the following "Operational Coverages" is to provide direct support. We can provide direct support from the factory in Olathe, KS either by telephone and/or on-site. Whether the station has experienced staff or not, Global has the ability to keep the station operational.

Optional Coverage*

Annual Check: This is an extensive check that will identify the proper operation of all systems and needed repairs to the unit overlooked during the season. Global will perform an annual check on each unit at the stations.

Semi-Annual Check: Global will perform a semi-annual check on each unit. The purpose of this check is to make sure all systems are operational. This check consists of the combination of the daily, weekly, and the monthly checks recommended by Global.

Monthly Check: On a scheduled monthly basis, Global will provide a service technician to perform a monthly check on the units. The Customer will provide all parts necessary to perform this check. The price per unit will be lower if there is more than one Global unit at a station.

Service Technician Availability: Emergency Assistance from factory on next available flight.

*Consult Factory for Price.

Global On-Site Support - We operate "on-site" service. This support is available and can be quoted once we determine location and quantity of units at each station.

Global Trained Contract Support - We will train and provide support to a local maintenance contractor or identify a contractor to maintain a station. This can be quoted once we determine the location and quantity of units at each station.

Global will provide specific pricing detail once the locations and numbers of units at each station are determined.

Parts Support: Global is willing to supply a stock of recommended spare parts at each station or at major hubs to ensure an immediate supply for emergency repairs. This inventory will be placed on consignment for the first season to determine usage and then the parts will be available for purchase at our most discounted price.